RIDESAFE Equestrian Support

We’re here to help.

If you have questions about your RIDESAFE Equestrian account, subscription, or safety features, please contact us using the information below.

Contact Support

📧 Email: support@ride-safe.co

We typically respond within 1–2 business days.

When contacting support, please include:

• The email address associated with your account
• A brief description of the issue
• Screenshots (if applicable)
• Your device model and iOS version (if reporting a technical issue)

Common Support Topics

Subscription Questions

Subscriptions are managed through Apple.

To manage or cancel your subscription:

1. Open your iPhone Settings

2. Tap your Apple ID

3. Tap Subscriptions

4. Select RIDESAFE Equestrian

Refunds are handled directly by Apple.

Location & Background Tracking

RIDESAFE Equestrian uses GPS during active ride sessions, including while the app runs in the background.

If location tracking is not working:

• Ensure Location Services are enabled
• Set location permission to “Always”
• Confirm Background App Refresh is enabled

SMS Notifications Not Sending

Emergency contacts must:

• Have a valid mobile number
• Not have opted out (STOP)
• Have cellular service available

If an emergency contact previously replied STOP, they must reply START to receive messages again.

Account & Data Deletion

You may request deletion of your account at any time within the app:

Settings → Privacy & Data → Request Data Deletion

Deletion requests are processed within 30 days.

App Information

App Name: RIDESAFE Equestrian
Platform: iOS
Developer: RIDESAFE Equestrian

Mailing Address (Optional)

If you want to include one, you can. Not required.

Contact  Information:

RIDESAFE EQUESTRIAN

Email:Support@ride-safe.co

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Website:www.ride-safe.co